We place great importance on excellent customer service and lightning-fast delivery times to provide you with an all-round successful shopping experience.
Express delivery! Orders received by us on working days (Monday to Friday) by 3 p.m., which are fully paid for and in stock, are usually dispatched on the same day. Orders placed on weekends or public holidays are dispatched on the next working day.
📦 Note on availability:
Our product availability is displayed directly on the respective product page.
Monday to Friday: Orders placed before 3 p.m. are usually shipped the same day, provided the item is in stock.
Items that are not in stock cannot be ordered.
🚚 Faster & transparent shipping:
Thanks to high stock availability and efficient logistics, shipping is particularly fast.
No minimum quantity surcharges, no weight gradation.
- Standard shipping within Germany: €6.99 incl. VAT. (from 1 January 2025)
- Free shipping on orders over £50 order value
- Delivery also possible to DHL Packstations
🕓 Delivery time & shipping method:
Unless otherwise stated on the product page, delivery will take place within 1–3 working days, but no later than within 5 working days (Mon–Sat) from the conclusion of the contract (for payments via PayPal, credit card or instant bank transfer) or from receipt of payment (for prepayment).
💳 PayPal payment:
If you select PayPal, we will charge an additional transaction fee of 2.99 % of the order value + £0.39 per transaction.
These additional costs correspond exactly to the fees charged by the payment service provider and are passed on to the customer in a transparent manner.
🔞 Age verification:
As a retailer of nicotine-containing products, we are legally obliged to verify the age of the recipient.
Therefore, we ship exclusively with DHL, as only this service provider offers a reliable age verification guaranteed upon handover.
📦 Insurance:
Snusladen is liable for the value of the goods in the event of parcel loss.
Please contact us if a shipment has not been delivered or has been lost.